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KembaraXtra – Travel Terms: ABTA Arbitration Scheme for the Travel Industry
Disputes connected with a contract involving an ABTA member that cannot be resolved amicably may be referred to arbitration under a special ABTA-arranged scheme. The entry stresses that there is a pre-arbitration process, and that before arbitration begins the customer must first submit details to ABTA for consideration. The scheme is designed to be simple and relatively inexpensive, typically decided on the basis of documents only, and it limits the customer’s liability for costs. Consumer arbitration fees vary according to the value of the claim. The scheme does not apply where claims exceed £5,000 per person, and there is an overall limit of £25,000 per booking form. It also does not apply to claims solely for physical injury or illness or their consequences; however, it may handle compensation claims that include a minor injury or illness element, subject to a maximum award of £1,000 per person for that injury/illness component. The application and Statement of Claim must be received by the Centre for Effective Dispute Resolution (CEDR) within 18 months of the date of return from the holiday. After that deadline, arbitration may still be possible if the company agrees, but ABTA’s Code does not require the company to agree. The entry provides a web reference for full scheme details
Disputes connected with a contract involving an ABTA member that cannot be resolved amicably may be referred to arbitration under a special ABTA-arranged scheme. The entry stresses that there is a pre-arbitration process, and that before arbitration begins the customer must first submit details to ABTA for consideration. The scheme is designed to be simple and relatively inexpensive, typically decided on the basis of documents only, and it limits the customer’s liability for costs. Consumer arbitration fees vary according to the value of the claim. The scheme does not apply where claims exceed £5,000 per person, and there is an overall limit of £25,000 per booking form. It also does not apply to claims solely for physical injury or illness or their consequences; however, it may handle compensation claims that include a minor injury or illness element, subject to a maximum award of £1,000 per person for that injury/illness component. The application and Statement of Claim must be received by the Centre for Effective Dispute Resolution (CEDR) within 18 months of the date of return from the holiday. After that deadline, arbitration may still be possible if the company agrees, but ABTA’s Code does not require the company to agree. The entry provides a web reference for full scheme details
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