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KembaraXtra-Computer Terms – autoattendant:
An autoattendant is a computer-based telephone system designed to replace the role of a traditional switchboard operator. Instead of a human operator manually directing calls, the autoattendant automatically answers incoming telephone calls and routes them to the appropriate extension or voice mail system. The system typically presents callers with recorded voice prompts or menus that guide them to select options using touch-tone telephone keys or, in some cases, voice commands. By automating call routing, autoattendant systems improve efficiency and reduce the need for manual call handling in organizations.
An autoattendant is a computer-based telephone system designed to replace the role of a traditional switchboard operator. Instead of a human operator manually directing calls, the autoattendant automatically answers incoming telephone calls and routes them to the appropriate extension or voice mail system. The system typically presents callers with recorded voice prompts or menus that guide them to select options using touch-tone telephone keys or, in some cases, voice commands. By automating call routing, autoattendant systems improve efficiency and reduce the need for manual call handling in organizations.
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